24/7 Strategies Group - Improving Operations

Improving Operations Running
on a 24/7 Schedule

You have implemented a 24/7 schedule in part or all of your plant within the past few weeks or few years, and you find that your goals are not being met. It may be that the people love the new schedule but it isn't meeting performance goals such as productivity, quality or safety. On the other hand, performance may be fine, but the people are unhappy with certain key aspects. Perhaps, the business needs have changed and some fine tuning will be required. Or, you think that you're not getting the most possible out of the 24/7 work place.

Our experience indicates that what is needed is a process to identify the issues and implement the changes needed to achieve a successful mid-course correction. This process should be a joint project, including leadership, supervisors and hourly employees. Our role is to provide both facilitation and technical assistance to this effort.

We have several diagnostic tools to be used in this work:

A structured audit for assessing the status of the "new" 24/7 operation and identifying the problem areas
An employee survey to assess employee satisfaction with the 24/7 schedule and identify people problems
Benchmark data from other organizations which have converted to 24/7

Most importantly, we bring our experience from all of the conversions we have seen, what works and what does not.